Dunia88 Privacy Policy — How We Protect Your Data

1Introduction and Scope

Welcome to dunia88's Privacy Policy. We understand that sharing personal information online is something many people approach with caution — and rightly so. At dunia88, your privacy is our top priority. This Privacy Policy document is designed to give you a clear understanding of what data we collect, why we collect it, and how it is kept secure.

This Privacy Policy applies to dunia88's website, mobile app, and all associated services. By using the dunia88 platform, you are considered to have agreed to the terms of this Privacy Policy. We strongly recommend reading this document in full before creating an account.

2Data Collection

Dunia88 only collects information that is genuinely necessary to provide its services. Collecting unnecessary data goes against our policy. We primarily collect two types of information:

Information you provide directly:

• Identity Information: Full name, date of birth, national ID number (for KYC verification).
• Contact Information: Mobile number, email address.
• Financial information: Mobile banking number (bKash/Nagad/Rocket), transaction history.
• Account information: Username, password (encrypted), security questions and answers.

Automatically collected information:

• Device Information: Device type, operating system, browser type and version.
• Usage Information: Login times, game history, session duration.
• Network Information: IP address and Internet Service Provider (ISP) name.
• Cookie data: Cookies and session data to improve your browsing experience on the site.

3Purpose of Data Use

Dunia88 uses the information it collects only for the specific purposes outlined below. Your data is never used for unauthorized or unrelated purposes:

If your data needs to be used for any purpose beyond those listed above, you will be notified in advance and, where required, your consent will be obtained.

4Data Sharing Policy

Dunia88 never sells your personal information or shares it with third parties for advertising purposes. In limited circumstances, however, some data may be shared:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, or Rocket to process transactions.
• KYC service provider: Data may be shared with trusted third-party KYC providers for identity verification purposes.
• Legal authorities: In cases involving court orders, lawful requests from investigative authorities, or other legal obligations.
• Fraud Prevention: With regulatory authorities to prevent money laundering or other illegal activities.

5Cookies & Tracking

Dunia88's website and app use cookies and similar tracking technologies to enhance your browsing experience and monitor platform performance.

We primarily use three types of cookies:

• Essential Cookies: Essential for maintaining login sessions and ensuring platform security. Without these, the platform cannot function properly.
• Performance Cookies: To understand which parts of the site are used most. This information is collected entirely anonymously.
• Functionality Cookies: To remember your preferences — such as language settings and display options.

You can block or delete cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

6Data Retention Period

Dunia88 does not store your data indefinitely. Each type of information has a defined retention period:

• Account information: For as long as the account remains active, and for a defined period after closure as required by applicable law.
• Financial transactions: Generally 5–7 years, in accordance with financial regulatory requirements.
• KYC documents: Generally up to 5 years from the date of verification.
• Gaming logs: 1–2 years for applicable dispute resolution purposes.
• Support conversations: Up to 1 year for reference purposes.

Once the retention period expires, data is securely deleted or anonymized. Retention may be extended where required by legal obligations.

7Your rights

Under dunia88's Privacy Policy, you have several important rights over your own data. See the full details below:

8Children's Privacy

Dunia88 is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and if a user indicates they are under 18, the registration process is automatically blocked.

If you believe a minor's information has been collected by mistake, please notify our support team immediately. We will promptly delete the data and close the associated account.

9Security Measures

Dunia88 uses industry-leading technology and processes to protect your data. The core components of our security framework are:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted, preventing any interception along the way.
• Password Hashing: Your password is stored as a hash using bcrypt or an equivalent strong algorithm. Even our own staff cannot view your password.
• Two-Factor Authentication (2FA): OTP-based two-step verification is available to add an extra layer of security to your account.
• Access controls: Only authorized personnel have access to specific data, and every access is logged.
• Regular Audits: Regular penetration testing and vulnerability scans are conducted by independent security experts.
• Data Backup: Encrypted backups are maintained on a regular basis to prevent any risk of data loss.

That said, no system on the internet is 100% secure — and we believe in being honest about that. Which is why we maintain the highest level of vigilance at all times and act swiftly whenever an issue arises.

10Policy Updates

Dunia88 reserves the right to update this Privacy Policy, in whole or in part, at any time. Changes may be driven by new legal requirements, technological developments, or service improvements.

In the event of any changes:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Registered members will be notified of significant changes via email or in-app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

To stay informed of any changes, please visit this page regularly. If you object to a revised policy, stop using the platform and contact our support team to close your account.

11Contact

For any questions, complaints, or requests related to this Privacy Policy or your personal data, feel free to reach out to us:

• Live Chat: 24 hours a day, 7 days a week — click the chat icon at the bottom right of the platform.
• Email: [email protected] (responses are typically sent within 24–48 hours.)

For formal data protection requests, please submit a detailed email application. We will provide a formal response within a maximum of 30 business days.